Efficiency: It is costly and time-consuming to perform manual processes, and by automated business and operational processes, the savings in time and money are and the efficiencies gained are quite significant. This is especially true in field service environments or other remote operations, when there are issues related to scheduling, dispatching, and travel time.
With IoT, companies can either automate these tasks or perform them remotely, yielding bottom line-boosting efficiencies.

Reliability: With IoT, downtime can be minimized. Sensors in or on industrial or mechanical equipment, for instance, provide early indications of potential failure, allowing intervention at the appropriate times. With IoT sensors, organizations’ don’t have to wait until their equipment fails, nor do they have to make unneeded technician visits to remote sites and check on that equipment on a regular interval.
Equipment diagnosis precedes performance challenges, keeping production and operations running at capacity and avoiding lost personnel productivity manually supporting equipment.

Visibility and Data: Determining the status and position of assets and personnel is challenging and time consuming. With widely deployed IoT sensors, staff and assets such as vehicles, equipment, inventory, and other valuable items can be monitored at all times.
Performance and status data can be made available in real time, which reduces costs, improvs management and enhances customer satisfaction.

Customer Experience: Leveraging IoT produces improvements in customer care by reducing both time to action and the frequency of interactions. Both of those factors are time-consuming and frustrating from the customer’s perspective. IoT devices provide businesses with a better understanding of the customer experience and help them improve it. The benefits of IoT directly improve customer service and client retention.

New Products and Services: As companies embrace and experiment with IoT, they can take what is learned from their own positive experiences and illuminate additional method that IoT-based features can enhance their products and services. Organizations naturally develop innovative approaches that through intelligently adding sensors to equipment, taking advantage of the opportunity to monetize new capabilities such as object and personnel tracking, targeted utilization and predictive targeting of resources.

How we Work: Knowledge derived from IOT improves how people work. Staff are able to leverage augmented and virtual reality based training and support to improve both local environments and field service or remote applications. Employees increasingly come to rely on the data and the assistance that IoT-based solutions deliver, enabling personnel to work more efficiently. Just as voice-activated systems have changed the way consumers interact with their devices and their networks, IoT allows workers to get the data they need instantly and connect immediately with other team members and resources.